Terms and Conditions

  • Prima Art guarantee covers any defects in craftsmanship under normal use for one year from the date of purchase, excluding any damage caused by accident or improper care of the product.
  • All purchases made for Golden Moments Personalized Photo Art cannot be returned or exchanged.
  • The Company offers 75% buyback on MRP on Personalized Photo Art products.
  • Personalized products shall be made only as per mentioned sizes. The sizes are for reference, actual may vary.
  • The Personalization requires 7 working days upon confirmation; all deliveries should be planned accordingly.
  • Full advance payment shall be made to the Company upon confirmation of orders.
  • The Company shall not be responsible for any inordinate delay caused.
  • The customer would authorize all Personalized images ordered and Company shall not be responsible for any copyright infringement upon production and processing of same.
  • The Company is authorized to amend/ enhance/ decorate the submitted images.
  • All respective artistic artwork used to support/ enhance/ decorate the images are proprietary of the Company and cannot be reproduced/ transmitted in any form or by any means without written permission.
  • Upon any misunderstanding / dispute, the decision undertaken by the Company shall be final and binding, subject to Mumbai jurisdiction.
  • The Company reserves the right to change / amend the policy as and when required

Disclaimer and Warnings

Prima Art - Golden Moments Personalized Photo Art is artwork with 24K - 99.9% purity Fine Gold Content. Made with Skilled Craftsmanship and State of Art Technology, the 24K Gold content is spread across a wide surface area. Extraction and Purity tests require unique processes. Pranda assures purity of 99.9% Fine Gold, as per its testing methods. Pranda expressly disclaims any action, dispute, claim etc. by any person/s challenging the purity of Fine Gold based on testing methods other than used by Pranda and Pranda will not be liable for any action, dispute, claim etc. For any assistance on this our Customer Service department shall be glad to help you.

WARNINGS

Copyright: All rights reserved – Pranda Jewelry Pvt Ltd, India 2017

All Prima Art Golden Moment designs are original creative works – protected under relevant laws, and are property of the Company. Any Person and Company who does unauthorized act of copying, re-producing, adapting, distributing, selling, similar/ deceptive designs or/ and products shall be liable to suitable legal proceedings and claims for damages

* Sizes are for references – actual may vary

** Prices inclusive of all taxes

Buyback and Refund

  • The company offers Buyback Policy on all sizes at 75% of actual Sales Invoice value.
  • Prima Art Golden Moments Product would be taken back by Company and should be accompanied by a copy of :
    • Purchase Bill copy of the Customer
    • Certificate of Guarantee, signed and stamped by the Company
  • The Product should not be modified / changed / altered / damaged from it’s original form and the company shall has the rights to accept or reject the same.
  • For any buyback Consumer shall pay the shipping charges up to Company address.
  • After the merchandise is received by Company and subject to verification of the purchase and condition of products Company shall process a refund within 30 business / working days
  • Refunds of payments charged to the Cardholder's debit /credit card will only be credited back to the Cardholder's debit / credit card account, which was used to pay for the original order. Please note that Pranda shall not be responsible for any delays in credit to the Cardholder's debit / credit card account due to delay by Cardholder's issuing bank.

No Return Allowed for goods purchased under promotional scheme. 

call